Effective Date: April 01, 2026
Help Now Haven Inc. is committed to providing accessible services and information to all individuals, including persons with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and applicable accessibility standards.
1. OUR COMMITMENT
Help Now Haven Inc. is committed to treating all individuals with dignity, independence, integration, and equal opportunity.
We strive to ensure that our services, communications, and website are accessible and inclusive.
2. ACCESSIBLE CUSTOMER SERVICE
We are committed to providing accessible customer service in accordance with the AODA Customer Service Standard.
This includes:
Providing services in a manner that respects dignity and independence
Communicating in ways that take into account individual accessibility needs
Allowing the use of assistive devices, service animals, and support persons where appropriate
3. ACCESSIBLE COMMUNICATIONS
Accessible formats and communication supports are available upon request in a timely manner and at a cost that is no more than the regular cost charged to other persons.
We will work with individuals to determine appropriate formats based on their needs.
4. WEBSITE ACCESSIBILITY
Help Now Haven Inc. is committed to making its website accessible and usable for all individuals.
We aim to meet the requirements of the AODA and align with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standards, to the extent applicable.
We continue to monitor and improve the accessibility of our website.
5. EMPLOYMENT ACCESSIBILITY
Help Now Haven Inc. is committed to fair and accessible employment practices.
We will accommodate applicants and employees with disabilities throughout the recruitment and employment process, in accordance with applicable legislation.
Applicants requiring accommodation may contact us to make appropriate arrangements.
6. FEEDBACK PROCESS
We welcome feedback on the accessibility of our services and website.
Feedback may be provided by email, telephone, or other accessible methods upon request.
Individuals may provide feedback or request accommodations by contacting us using the information below.
Feedback will be acknowledged and responded to in a timely manner and, upon request, in an accessible format.
7. PUBLIC SAFETY INFORMATION
Where applicable, publicly available safety information will be provided in accessible formats upon request.
8. MULTI-YEAR ACCESSIBILITY PLAN
Help Now Haven Inc. is committed to maintaining and updating accessibility policies and practices as required under the AODA.
Accessibility initiatives are reviewed and updated as part of our ongoing commitment to compliance and continuous improvement.
Our Multi-Year Accessibility Plan is available upon request.
9. TRAINING
Where applicable, Help Now Haven Inc. provides training to staff on accessibility standards and human rights obligations as required under the AODA.
10. AVAILABILITY OF THIS STATEMENT
This Accessibility Statement is available upon request in accessible formats.
11. CONTACT
For accessibility requests, feedback, or questions:
Help Now Haven Inc.
Email: info@helpnowhaven.ca
Phone: 905-928-0999